Key Account Manager

Öhdəliklər

Esyasoft specializes in delivering AI-powered technology and analytics solutions, contributing to global energy transition projects through innovative and data-driven approaches.

Our core expertise lies in the digital transformation of utility grids.

As we expand our presence in Azerbaijan, we are seeking an Key Account Manager.

This role requires managing client relationships, coordinating handover and acceptance processes, ensuring billing readiness and timely collections, and resolving client issues for an existing strategic account.Key Responsibilities:Client relationship and coordinationServe as the day-to-day coordination contact for designated client departments; maintain a stakeholder map and agreed communication and escalation routes.Gather client requirements, information requests and feedback; translate them into clear actions for internal teams and follow through to resolution.Organise regular client and internal coordination meetings, record decisions and maintain an action log with owners, deadlines and dependencies.Provide accurate status updates and ensure responses and commitments are agreed with the responsible internal owners before communicating them to the client.Handover and acceptanceCoordinate cluster or milestone handover and acceptance workflows in line with the contract, working with Project Delivery and Technical Operations.Obtain required supporting records, completion evidence, reconciled quantities and technical confirmations from responsible teams; check document completeness and consistency before submission.Track submissions, client review, outstanding comments, corrections and signatures.

Maintain an acceptance register supported by evidence and agreed status definitions.Follow up unresolved documentation and acceptance issues; highlight the effect of delays on billing and escalate matters requiring technical, contractual or management decisions.Maintain traceability between completed work, submitted quantities, accepted quantities and the supporting document set.

Coordinate discrepancies with the relevant owners.Billing and collection follow-upMaintain a billing readiness tracker linking contractual milestones, accepted scope, supporting documents and the relevant billing period; coordinate the approved billing inputs with Accounting.Follow up invoice issuance with Accounting and confirm client receipt, registration and processing status.

Track missing documents, queries, disputed amounts and other obstacles to payment.Monitor contractual payment dates and receivables ageing using Accounting records; obtain expected payment dates from client contacts and follow up overdue balances.Coordinate resolution of invoice discrepancies and disputes with Accounting, Technical Operations and Legal; escalate overdue items with clear reasons, owners and next actions.Provide evidence-based expected collection dates and risks to Project Finance and Treasury for cash forecasting; distinguish client indications from confirmed commitments.Account reporting and issue managementMaintain one account view covering delivery status supplied by technical teams, handover, acceptance, billing, receivables and unresolved client issues.Prepare a concise weekly account update with progress, ageing items, blockers, client commitments and decisions required.

Reconcile acceptance and billing trackers with their source owners.Record requests that may affect scope, quantities, pricing, service obligations or acceptance criteria and route them through the contractual change and approval process.Coordinate service or operational concerns with the responsible delivery teams, tracking agreed response dates and closure evidence and identifying recurring issues.

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